Detailed instructions on how to open TAC (Technical Assistance Center) & RMA (Return Material Authorization) Case to Cisco.com
This article describes the process for obtaining Technical Support through the Cisco® Technical Assistance Center (TAC). How to contact technical support and how to manage your support case online.
Cisco TAC will allow you to:
● Open support cases by phone, web, or email 24 hours a day, 365 days a year.
● Download software updates (maintenance and minor releases) for your covered software.
● Access Cisco online support, including a database of product and service information, case tracking support, and a powerful set of tools that facilitate knowledge transfer to your employees you and help answer questions faster from Cisco.com
First, before opening a TAC, you must link your company account with the service contract you purchased (Associate company account with contract service) by:
Email the team Web-help@cisco.com Attached information
- Contract Number
- Company Name
- User ID on Cisco.com (User ID on Cisco.com)
You can refer to how to create User ID on Cisco.com Here
You will then receive a response from Cisco.com
Next, you will contact Cisco’s technical support team (TAC) through the following 5 steps to complete the return:
Step 1:
Email the team TAC@cisco.com with information:
- Contract Number
- Serial Number
- User ID on Cisco.com (User ID on Cisco.com)
- Describe the incident situation
Step 2:
Cisco.com will respond to your email and open a Case Number# for you.
Step 3:
Email Cisco.com with contact information to receive the goods RMA
Step 4:
Cisco.com will respond to you with an Order Number RMA
Step 5:
Access to return damaged goods to Cisco
Good luck!
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